13 Mar 2015 Moving Your Contact Center to the Cloud There is no more important tool in communicating with your customers and prospects than the contact center. With the growth in cloud-based services, it is not surprising that the idea of moving the contact center into the cloud is now coming to the
13 Mar 2015 Wi-Fi Gets a Cloud Makeover More organizations are deploying Wi-Fi as mobility becomes ubiquitous and people expect constant connectivity. These days, doctors and dentists, for example, offer free Wi-Fi in their lobbies so patients may surf the Web while waiting for their appointments. Grocery stores stream Wi-Fi so customers can
13 Mar 2015 Working With Wide Area Networking Wide area networking (WAN) services represent one of the most significant costs in operating a voice or data network. Further, if those services are not configured correctly, a single outage could disrupt operations across the entire organization. Finally, while vendor support might be erratic, the
13 Mar 2015 The Software Defined Data Center More than 50 percent of servers these days are virtualized, and in some large organizations, the level of virtualization exceeds 80 percent, according to March data from IDC. But while making it easier to deploy new software to larger numbers of users, virtualization has exposed
19 Aug 2014 Desktops as a Service: Is It Right for Your Business? One of the biggest IT costs in any organization is end-user computing. If yours is like most IT departments, you replace desktops and laptops about every four years and update your desktop productivity tools at least that often. That in
13 May 2014 Plug Data Leaks With Secure Mobile File Sharing More than 60 percent of workers access corporate content outside the office, through mobile devices as well as desktops, according to a 2011 report from Forrester Research Inc. That reality should sound the alarm bells for business leaders anxious about keeping data
13 Mar 2014 Understanding Mobile Device Management There are many ways businesses can respond to demands for mobility and “bring your own device” options. A blanket “yes” or “no” probably is not the right response. What tends to work best is a “yes,” with some limitations. Creating and enforcing clear user policies will
13 Mar 2014 Understanding the Value of M2M Solutions An estimated 50 billion M2M connections will be live by 2020, as people and businesses seek to leverage remote tracking capabilities to control costs, boost efficiency and improve processes and services. The M2M transformation won’t be instantaneous or magical. It will require vision, planning,
