Contact Center Archives

Cloud Call Center Defined

Cloud Call Center Defined A cloud call center is a network-based service in which a technology provider owns and operates call center technology and delivers these services remotely to businesses in a monthly subscription model. Many descriptors have been used to explain this concept including: Virtual Call Center, Hosted Call Center and Call Center-as-a-Service. Please fill out

Call Center Comparison Matrix

Call Center Comparison Matrix A quick reference guide to help you understand the benefits of the Evolved Call Center Solution. Evolve IP offers a comprehensive communications solution with a better total service offering than you can get from other platforms or standalone Cloud Call Center providers. Our service provides all the benefits of a hosted architecture, from a provider you

Moving Your Contact Center to the Cloud

Moving Your Contact Center to the Cloud There is no more important tool in communicating with your customers and prospects than the contact center. With the growth in cloud-based services, it is not surprising that the idea of moving the contact center into the cloud is now coming to the

Thinking Phone Networks

Thinking Phone Networks provides award-winning cloud unified communications (UC) services – IP PBX, videoconferencing, mobility, analytics, presence/IM, contact/call center, audio conferencing, and more – to midsize and larger enterprises. CONTACT US TO DISCUSS THE SOLUTIONS OFFERED BY THIS PARTNER

XO Communications

XO Communications is a leading provider of data networking, unified communications, and network-enabled cloud services for business customers, including more than half of the Fortune 500. XO focuses on transformative technologies, offering a superior customer experience through its innovative solutions, its employees’ focus on customers and the proven performance of its advanced network. CONTACT US TO

APPIA

Appia Communications is a leading provider of managed communication and network services, with a focus on small to midsize companies and organizations. Headquartered in Traverse City, Michigan, Appia has operations in Chicago, Dallas, Detroit, Indianapolis, Los Angeles, New York, St. Louis, and Ashburn, VA. Appia delivers managed services to locations across in the U.S.

ANPI

ANPI is a premier communications provider offering an advanced Hosted Unified Communications solution so businesses can work anytime, anywhere and on any device. ANPI is committed to delivering powerful and reliable next-generation solutions to serve the evolving needs of businesses through technology and service innovation. Since 1996, ANPI has been servicing

LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps’ award-winning platform has processed